Warranty Registration

If you're ready to submit a Support or Warranty Claim, please click here.

1. SMALL PEN and MICRO PEN - If you register (within 30 days of purchase) and maintain your registration subscription (no subscription cancellation event, report as spam, unsubscribe, etc.), and do not seek a refund, you'll be covered for as long as you own the pens! Within the period of this warranty, NarwhalCo will replace any covered product proving defective in material or workmanship.
2. WALLETS - If you register (within 30 days of purchase) and maintain your registration subscription (no subscription cancellation event), and do not seek a refund, you'll be covered by a materials and construction limited lifetime warranty.
3. If you've purchased the product from the NarwhalCo site, then you're already registered.
4. If you've made additional purchases from another location, and have already registered, you're covered.
5. If you're giving or received the product as a gift, please register to receive the benefit.
6. If you need to make a product replacement claim, fill out the form with an attached picture of the damaged product.
7. Request a pen refill for SMALL PEN and MICRO PEN only, (2 refills are sent per request, maximum 2 times per year for 4 total refills per year per set), which will be shipped to you free of charge (free shipping in the United States only, international shipping charges at cost apply).

NOTE: if you cannot see any fields to fill out, your browser could be out of date.  In that case, please send an email to warranty@narwhalcompany.com with your first name, last name, the product type (pen or wallet) and the order number from the store you purchased them.

WARRANTY AGREEMENT

Covered Product:

Includes all products manufactured, branded and sold by Narwhal Company under the "NarwhalCo" brand product (Covered Product) unless otherwise specified. It does not cover third-party products sold on the NarwhalCo website.

Buyer:

Applies to any verified buyer ("Buyer") of a Covered Product, who successfully submits an online registration, confirms the registration, remains a continuous subscriber with NarwhalCo (does not cancel their subscription anytime during ownership) and does not return the product for a refund. Buyer agrees to be contacted from time to time via email regarding Covered Product or other potential offerings.

Limitation of Damages:

In no event shall NarwhalCo be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion contained herein may not apply to the buyer.

Warranty Coverage:

NarwhalCo warrants the Covered Product to be free of all defects in material and workmanship for the life of the product from the documented time of purchase and damage resulting from wear and tear. This warranty extends only to the original buyer, unless provided as a gift and new owner registers under their name. Within the period of this warranty, NarwhalCo will replace, free of charge; product proving defective in material, workmanship. Pen refills for the SMALL PEN and MICRO PEN are covered for a lifetime with free shipping (United States only), up to 2 requests per year (2 refills sent per request).  International requests will be sent an email with a payment link for shipping.  With the exception of International shipping, all expenses related to replacing Covered Products under this warranty shall be assumed by NarwhalCo.

How to Obtain Warranty Service:

Buyer should contact NarwhalCo at the information below.

The buyer does not have to return the product, but can simple snail mail or submit a support ticket, with a picture of the damaged product, including a copy of the original purchase receipt (email printout, etc.) and a description of the problem.

Attn: Warranty Coverage
NarwhalCo
5513 W 11000 N, Suite 444
Highland, Utah 84003

Product Registration:

We recommend that the buyer fill out and submit the registration information contained at http://www.narwhalco.com/warranty. This will facilitate any warranty service, if needed. Warranty coverage will be forfeited by buyer if a successfully submitted online registration is not completed, confirmed and maintained. Any subscription cancellation from the registration mailing database or return of product through refund will nullify warranty coverage.

Notice to Buyer:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty. If the buyer disagrees over either's performance under the terms of this warranty, the buyer may submit the matter for resolution to arbitration first. The buyer shall not be responsible for expenses incurred in submitting a dispute for resolution under the terms of this paragraph. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.

NarwhalCo
5513 W 11000 N, Suite 444
Highland, Utah 84003